Embraer continues to build customer support and service offerings in North America
Growing capabilities keeping pace with growing fleet worldwide .Las Vegas, Nevada, USA, October 2011 – Embraer’s commitment to world class customer support is highlighted once again as the Company expands its network of service centers, incorporates new technologies, drives efficiencies and refines the ways it communicates with customers.
“We are highly focused on ensuring that our customer support capabilities stay aligned with the growing fleet of Embraer business jets around the world,” said Edson Carlos Mallaco, Embraer Vice President, Customer Support and Services – Executive Jets. “Our customers who operate these world class airplanes deserve world class support, and we continue to introduce new ways to raise the bar on how to provide them with the best services.”
As part of its customer support enhancement strategy, the Company announced four new Embraer Authorized Service Centers (EASC) for the Phenom jets in North America. They are:
• Naples Jet Center – Naples, Florida
• Mather Aviation – Hayward, California
• Constant Aviation – Birmingham, Alabama, that has also included the Phenom family to its portfolio on the Cleveland, OH facility, initially only for the Legacy family
• West Star Aviation – East Alton, Illinois, that has also included the Legacy family to its portfolio on the Grand Junction, CO and Dallas, TX, initially only for the Phenom family
Embraer now has a global network of more than 55 owned and authorized service centers. In addition, its 24/7 Customer Service Center at the Company’s headquarters in Sao Jose dos Campos, Brazil, provides assistance for executive jet customers anywhere in the world, around the clock.
“There are other great milestones that allow us to better support our customers in need for scheduled maintenance and rescue missions,” says Scott Kalister, Vice President - Customer Support and Services, USA, Canada, Mexico and Caribbean – Executive Jets. “Our EEJSs (Embraer Executive Jet Services) in North America have doubled their experienced technical workforce since January 2011 to answer to our customer demands.”
The EEJS FLL Service Center is now fully capable to support any ANAC (Agência Nacional de Aviação Civil), the Brazilian agency, registered aircraft including Legacy 600, Legacy 650, Phenom 100 and Phenom 300, as well as the related engines and components.
“The ANAC Certification that we received last September for our Embraer-owned service center in Fort Lauderdale, FL was long awaited,” continued Kalister. “Our EEJS MRO service center is now FAA, EASA and ANAC certified, providing enhanced flexibility to all our customers and we are delighted to be able to extend our 5-star maintenance services to all ANAC registered customers”.
Embraer also established a full inventory of spare parts for its jets at its Regional Distribution Center in Louisville,KY. The proximity to customers in the area will allow a quicker turnaround for replacement parts. At the same time, investments have also been made to effectively equip the EASC’s in the region with a relevant parts inventory.
On the training side, the Phenom 100 FFSs – Full Flight Simulators in Dallas, TX were qualified by FAA and ANAC as a LEVEL "D“, the most important level in the training simulation industry.
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