EMBRAER EXECUTIVE JETS TEAM READY FOR FIFA WORLD CUP
AdoAir, Embraer Authorized Service Center in South Africa, prepared to give 24/7 assistance
São José dos Campos, June 2, 2010 – Embraer is ready to support its executive jet customers during the FIFA World Cup 2010 in South Africa, in partnership with AdoAir Maintenance, a division of the AdoAir Aviation Group, based in Johannesburg, South Africa, which was named as an Embraer Authorized Service Center (EASC) in 2009. The company has the structure and certification to support the executive jets of Embraer, and will be available 24/7 to provide customers with any support and services required during the World Cup.
“We are committed to offering our customers high quality services during this enjoyable
moment, which is the FIFA World Cup,” said Edson Carlos Mallaco, Embraer Vice President,
Customer Support and Services – Executive Jets. “During such a significant event as this, it
is important to reinforce the support to keep our customers flying.”
Embraer is stocking additional spare parts for its onsite inventory dedicated to the Company’s
Executive Jets at the AdoAir facility, located 30 kilometers from downtown Johannesburg, in
Northwest Johannesburg, at Lanseria International Airport. Customers will also benefit from
additional parts coverage direct from distribution centers in the United Arab Emirates and
Paris, as well as trained mechanics based in South Africa.
AdoAir phone numbers are: +27 11 701-3347 / 3427 and AOG number (Aircraft on Ground)
is +27 84 604-1144. Embraer’s Customer Support Contact Center - Europe, Middle East &
Africa can be reached at: +33 1 7048-0510.
About the AdoAir Aviation Group
The AdoAir Aviation Group is part of the Adonai Group, which was established in 1992, and
has extensive business interests in Nigeria and West Africa, South Africa, Mauritius, and the
United Kingdom. The Group holds stakes in a wide variety of enterprises, including finance
and stockbrokerage, banking, technology and telecommunications, hotels, real estate, yacht
charter, travel, and other services. The AdoAir Aviation Group team has years of experience
in all aspects of business aviation, including international airports. It is responsible for the
establishment of an exclusive, by invitation only, Luxury Lifestyle and Private Aviation Club
known as ACG World (www.acgworld.com). The Club provides luxury lifestyle and business
aviation services and operates widebody business jets between key destinations for the benefit
of its members. Related aviation interests include aircraft sales and consulting, management,
and maintenance, VIP catering services, and others.
About Embraer’s Customer Support Contact Center
The Customer Support Contact Center is based at Embraer’s headquarters, in São José dos
Campos, Brazil. Its priority is to minimize downtime, right from the first contact to the final
solution, by quickly and efficiently applying appropriate resources to critical needs, thus
assuring that customers have expert assistance anywhere in the world.
The Contact Center provides a 365/24/7 quick response alternative, and is integrated with the
network of Embraer owned and authorized service centers, spare parts distribution centers,
and field service representatives, as well as with technical, maintenance, and flight operations
support organizations.
Source: EMBRAER
