EMBRAER ENHANCES CUSTOMER SUPPORT ACTIVITIES IN ASIA PACIFIC
Company expands size and scope of Regional Distribution Center in Singapore as part of
strategic improvements to customer service in the region
São José dos Campos, June 21, 2010 – Coinciding with the Company’s tenth anniversary in Singapore, Embraer announces strategic enhancements to its customer support activities in Asia Pacific As of 2010, all parts and logistics support for the Company’s commercial aircraft as well as executive jets in the region will be managed from the Regional Distribution Center (RDC) in Singapore. This paves the way for the Company to be self sufficient in the management and administration of all parts and logistics support for Embraer’s growing fleet of aircraft and customers in Asia Pacific.
These enhancements focus on the expansion of the scope and size of the RDC – Embraer’s hub for round-the-clock spare parts, maintenance, repair and inventory services for Asia Pacific – and include:
- an extension of the storage facility to accommodate added inventory of spare parts for the Company’s Executive Jets, which was previously held in Paris
- enhanced capability to manage customer support activities for Embraer’s growing number of Executive aviation clients in the region, in addition to existing support for commercial aviation clients,
- a four-fold increase in the prevailing office space that will house the centralized Materials Support team
According to Alex Glock, Managing Director of Embraer Asia Pacific, “Customer support is not only a priority at Embraer, but a significant aspect of the growth of our organization across business lines. The enhancements to our customer support activities are part of our commitment to provide the best service available to our customers, and contribute to the conduct of their business.”
The increased storage facility at the RDC – which has been organized according to the Lean Manufacturing philosophy for greater efficiency – will be used to house new inventory related to Embraer's Executive Jets. Previously held at the Company’s facilities in Paris, the relocation of these parts to Singapore will enable sharper turnaround times for parts replacements for the Company’s Executive jet customers throughout Asia Pacific.
The Materials Support team, which was previously based in two separate locations in Singapore, has also been centralized at the dedicated office at the RDC. The centralization of the team will allow greater proximity to inventory and enhanced response to customer needs.
Comprising quality inspectors, inventory controllers and material and logistic support administrators, the team is responsible for the management and co-ordination of spare parts inventory and supply to customers on a pre-determined and ad-hoc basis across Asia Pacific.
The Materials Support team also manages flexible support programs which are vital to the smooth functioning of customer operations in the region.
Embraer in Asia Pacific
The Company has had a presence in Asia Pacific since 1978 when Embraer aircraft commenced plying routes in Oceania. Today, an Embraer flight takes place every two minutes in the region as more than 130 commercial aircraft are currently in service with 21 operators.
Of this number, over 100 aircraft are E-Jets and these aircraft have carried more than 5 million passengers to 105 destinations.
Embraer’s corporate office in Singapore was established in 2000 and since then, the Company has grown from strength to strength.
In 2007, the Company set up the Regional Distribution Center to serve as a hub for Embraer’s round-the-clock spare parts and maintenance, repair and inventory services for Embraer’s Commercial aircraft clients in the region.
The round-the-clock spare parts and maintenance, repair and inventory services provided by the RDC is further complemented by formal partnerships with authorized service center providers such as Indamer Company Pvt. Ltd in India, and ExecuJet in Australia who extend on-ground maintenance, repair and overhaul (MRO) services to Embraer executive jet customers in those countries.
A dedicated Training Center was also established in Singapore in 2007 and is located in Changi.
The Training Center houses a Level-D flight simulator and is a center for excellence in providing classroom and computer based training for customers in the region.
- enhanced capability to manage customer support activities for Embraer’s growing number of Executive aviation clients in the region, in addition to existing support for commercial aviation clients,
- a four-fold increase in the prevailing office space that will house the centralized Materials Support team
According to Alex Glock, Managing Director of Embraer Asia Pacific, “Customer support is not only a priority at Embraer, but a significant aspect of the growth of our organization across business lines. The enhancements to our customer support activities are part of our commitment to provide the best service available to our customers, and contribute to the conduct of their business.”
The increased storage facility at the RDC – which has been organized according to the Lean Manufacturing philosophy for greater efficiency – will be used to house new inventory related to Embraer's Executive Jets. Previously held at the Company’s facilities in Paris, the relocation of these parts to Singapore will enable sharper turnaround times for parts replacements for the Company’s Executive jet customers throughout Asia Pacific.
The Materials Support team, which was previously based in two separate locations in Singapore, has also been centralized at the dedicated office at the RDC. The centralization of the team will allow greater proximity to inventory and enhanced response to customer needs.
Comprising quality inspectors, inventory controllers and material and logistic support administrators, the team is responsible for the management and co-ordination of spare parts inventory and supply to customers on a pre-determined and ad-hoc basis across Asia Pacific.
The Materials Support team also manages flexible support programs which are vital to the smooth functioning of customer operations in the region.
Embraer in Asia Pacific
The Company has had a presence in Asia Pacific since 1978 when Embraer aircraft commenced plying routes in Oceania. Today, an Embraer flight takes place every two minutes in the region as more than 130 commercial aircraft are currently in service with 21 operators.
Of this number, over 100 aircraft are E-Jets and these aircraft have carried more than 5 million passengers to 105 destinations.
Embraer’s corporate office in Singapore was established in 2000 and since then, the Company has grown from strength to strength.
In 2007, the Company set up the Regional Distribution Center to serve as a hub for Embraer’s round-the-clock spare parts and maintenance, repair and inventory services for Embraer’s Commercial aircraft clients in the region.
The round-the-clock spare parts and maintenance, repair and inventory services provided by the RDC is further complemented by formal partnerships with authorized service center providers such as Indamer Company Pvt. Ltd in India, and ExecuJet in Australia who extend on-ground maintenance, repair and overhaul (MRO) services to Embraer executive jet customers in those countries.
A dedicated Training Center was also established in Singapore in 2007 and is located in Changi.
The Training Center houses a Level-D flight simulator and is a center for excellence in providing classroom and computer based training for customers in the region.
Source: EMBRAER
