Bombardier Customer Services Ready to Support World Cup Fans
ExecuJet South Africa poised to support Bombardier Customer Services team
Bombardier Customer Services, in collaboration with ExecuJet South Africa, announced today that it will have a comprehensive team on site in South Africa from June 6 to July 16, 2010 to support all Learjet, Challenger and Global aircraft operators attending the 2010 FIFA World Cup (June 11 to July 11, 2010).
“The FIFA World Cup will bring a large volume of private aircraft into South Africa, and Bombardier will be there to ensure every one of our customers has a seamless travel experience,” said Andy Nureddin, vice-president, customer services and support, Bombardier Business Aircraft. “Providing on-site support at major international events that are important to our customers is part of our commitment to deliver world-class service and support. We want to ensure the right structure is in place to keep our customers flying.”
The Bombardier team of field service representatives, parts logistics representatives and mobile repair engineers will have access to an inventory of spare parts and ground support equipment as well as help from ExecuJet and their Authorized Service Facility (ASF) team, consisting of eight Learjet, six Challenger and four Global Express aircraft engineers. Bombardier will also have an aircraft on standby to support any aircraft-on-ground (AOG) needs that may arise throughout the month.
Since 2006, Bombardier has focused on expanding its worldwide service and maintenance facility network, now one of the most comprehensive in the aerospace industry. Bombardier’s service and maintenance footprint extends across 21 countries and six continents around the world, and features some 50 facilities, including Bombardier Aerospace Service Centers, ASFs and Line Maintenance Facilities (LMFs).
Bombardier has a long history of providing on-site service and support to its customers at events around the world. Over the last two years, the company has offered customers extensive support at the 2010 Winter Olympic Games in Vancouver, the US Inauguration of President Barack Obama, the 2008 Summer Olympic Games in Beijing and the NFL Super Bowl celebrations.
The Bombardier Customer Services organization provides innovative solutions and support for Learjet, Challenger and Global aircraft customers. Services include: two 24/7 Customer Response Centers, expert technical and field support representatives, a worldwide network of Bombardier Aerospace Service Centers, ASFs and LMFs, and flight and maintenance training.
Along with six parts depots, Bombardier offers its dedicated airborne parts delivery service — PartsExpress — in North America and Europe, for extensive parts coverage. For more information on Bombardier’s Customer Services and solutions, please visit the Bombardier Aerospace website at www.bombardier.com
Source: BOMBARDIER
